What are the frequently asked questions?

Here are the frequently asked questions below.

Frequently Asked Questions

AstraFAX provides you with an avenue to send and receive faxes on the web from anywhere around the world without having to own a physical fax machine and phone line. Essentially it's a one-stop portal that allows you to manage both the fax documents and fax transmissions from the comforts of your desk.

You will need a valid email account and access to the Internet with any modern day browser such as Google Chrome, Mozilla Firefox or Microsoft Internet Explorer to send faxes from AstraFAX's console or any modern day email client such as Google Mail, Yahoo Mail, Mozilla Thunderbird or Microsoft Outlook to send faxes via email.

You may refer to our Plans & Pricing page for additional details.
Accounts are usually activated within one business day after we've received confirmation of payment clearance.
Absolutely not however we have plans that offers significant discounts when you subscribe to a longer tenure.
Unfortunately no as number portability for landlines are not implemented in Malaysia therefore a designated fax number from our pool will be assigned to you.
You may send faxes to anyone in the world that has access to a fax machine.
You may receive faxes from anyone in the world that has access to a fax machine.
All fax documents are stored and encrypted with Advanced Encryption Standards (AES).
All communication channels between end-users and servers are secured by Secure Socket Layer (SSL)[1] and/or Transport Security Layer (TLS) protocols to maintain privacy and confidentiality.
Your faxes will be stored for up to a year and after which any faxes older than a year will be purged automatically.
If you're interested in giving AstraFAX a test run, just drop us an email and we'll get in touch to work out the arrangements with you.

© Astra Virtus Sdn Bhd. All rights reserved.